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Our Return Policy:
Due the nature of special occasion costumes, all sales are considered final. Unworn items in original condition may be exchanged for another size within 2 days of receipt. However, you will need a return authorization code. Without a return authorization code the return will be refused and returned to the sender. Defective items will be replaced if returned in unworn condition within 2 days of receipt. This does not mean we have to receive it within 2 days, but we must see that it is postmarked as such. Returns must be received within 10 days after the initial contact. To protect yourself, please inspect your items immediately when you receive them and should you find an error, defect, or other problem please notify us immediately so we can correct it!
If we determine for any reason that a refund is due, we will issue you an authorization for that return. DO NOT PHONE US FOR THE CODE. Though we may be unavailable at times by phone, we are always answering emails, even by remote. So if you need to get a return code, please email us for it at customercare@thecastlecloset.com. Any returns received without an authorization code will be returned to the sender. If you decide you want to return your garment, you must do so within 2 days of receipt. This is our way of cutting down on the "wear and return" scam so prevalent in this industry, and we thank you for your understanding regarding this strict policy.
Shipping costs are not refundable. If a refund is given, it is subject to a 15% restocking fee. Payment for an order constitutes implied agreement with and adherence to these terms, and the terms below.
Shown above right is the Twill Bodice. Click here to go directly to it.
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Legal Disclaimer:
 By ordering from TheCastleCloset.com, you agree to not hold us liable for shipping delays, damaged or late items, injury, canceled weddings, improper fit, or any damages, expenses, delays or other losses which you incur from ordering from us.
We reserve the right to refuse any order. We reserve the right to cancel any order, at any time, for any reason by issuing a refund. Changes made by you after an order is placed will be accommodated if possible, but can not be guaranteed. Any difference in price must be paid in advance.
Any alterations will be the buyer's responsibility. Skirts arrive with a self-finished or serged hem which is ready to wear or be hemmed. We will not accept returns/exchanges on any items that have been altered, hemmed, worn, or otherwise changed by you.
Any liability is limited to a refund of your purchase price and is at the sole discretion of TheCastleCloset.com.
By ordering from TheCastleCloset.com, you agree to binding arbitration in the event of a dispute that cannot be resolved mutually.
Above left is the Swordsman's Shirt. Click here to go directly to it.
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Damage due to Shipping:
If there is any damage in shipping, we cannot give you a refund, and you will have to put in a claim with your shipper.  UPS is usually very fast about paying on their claims. You must pay your own shipping charges when returning an item.
Above right is our Barbossa Pirate Boot. Click here to go directly to it.
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